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NEPPA Public Utility Management Program (PUMP)

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NEPPA Training Center       |    200 New Estate Road, Littleton, MA 01460


Session I:    April 9 - 11, 2019 
Session II:  October 29 - 31, 2019


NEPPA is excited to announce a completely revamped Public Utility Management Program (PUMP) designed to develop and foster personal and professional growth for new, rising or established leaders in the electric utility industry.


In partnership with Collaborative Learning, Inc. the revitalized PUMP is a two-year certificate program offering PDHs (est. 72 contact hours), with two 3-Day, In-Person sessions per year (4 Total In-Person Sessions) held in the Spring and Fall. 


In addition to the in-person sessions, two webinars will be held in summer and winter on Leadership and Operations & Management topics (4 Total Webinars each year).

NOTE: Non-PUMP participants are encouraged to register for and attend the one-day Operations & Management sessions, as well as webinars.


Who should attend?

To help position public power to address the growing number of retirements and position changes in the industry, PUMP is designed for current and rising utility managers, business managers, customer service leaders, commissioners and board members.


The Program is designed to address varying levels of experience and perspectives, from utilities of varying sizes and complexities.  Participants may have significant mangement experience and responisiblities, be individual contributors with oversight, or individuals expected to rise into management in the future.  


What makes PUMP different?

Now in its 27th year, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough, interactive professional development.
Partnering with Collaborative Learning, Inc., the new Program is a two-year certificate program consisting of four total in-person sessions and two to four webinars per year.  

In-Person Sessions & Agenda

Below you will find a detailed list of topics covered during the in-person sessions.  Each in-person session uses the following format:

Day 1 - 2: Leadership topics

Day 3: Operations & Management topics

Year One
  Leadership Operations & Management

Session I

(3 Days)

April 9-11, 2019

 Awareness of Self

  • Self-awareness and reflections
  • Leadership Style (DiSC)
  • On-going self-development

Awareness of Community

  • Influencing organizational realities
  • Organization culture
  • Managing system influences
  • Influencing organizational realities
  • Building a learning organization

 Electric Industry & System Overview

  • Regulation (including the FERC Uniform System of Accounting)
  • Utility industry segments
  • Strategic issues
    • Reliability
    • Cyber‐security
    • Physical security
    • DER
    • Blockchain
    • Etc.
  • Electric utility system elements
    • Generation
    • Transmission
    • Distribution
  • Electric utility system operations
  • Power supply and grid operations
  • Local T&D operations
  4 Webinars per year on different Leadership (2) and Operations & Management (2) topics. Participants select two “elective” webinars during the two year program. 

Session II

(3 Days)

October 29-31, 2019


  • Personal values
  • Driving organization values
  • Organization Ethics
  • Valuing diversity
  • Ensuring a respectful work environment


  • Building relationships
    • Within the utility
    • With partners
    • With the public
  • Moving beyond differences
  • Effective communication

Public Power Organizational Culture

  • Public Power/municipal utility business model
  • Public Power workforce values
  • Safety culture
  • Service culture

Public Power Governance

  • Public Power community values
    • Community engagement
    • Transparency
  • Responsibilities and structures of governance
  • Principles of effective governance
  • Board‐management relationship and boundaries
  • Governance policy development and compliance
Year Two
  Leadership Operations & Management

Session III

(3 Days)

April 7-9, 2020


  • Sharing power—collaborative management
  • Team and group empowerment
  • Workforce and Succession Planning
  • A diverse and multi‐generational workforce
  • Developing people for the future
    • Training
    • Coaching and mentoring
    • Innovative approaches


  • Serving customers
  • Understanding stakeholders
  • Leading dialogues groups with key groups
  • Driving performance and accountability

Project/Program Management

  • Principles of PM
  • Project Organization
    • Role in the organization
    • Project teams
    • Project charters
  • Project planning
    • Scheduling methods
    • Milestones
    • Resource allocation
    • Accountabilities
    • Evaluation
  • Project software tools (survey of types and applications)

Customer Relationships

  • Customer cost of service principles and applications
  • Rate/fee design principles and applications
  • Customer service rules and regulations
  4 Webinars per year on different Leadership (2) and Operations & Management (2) topics. Participants select two “elective” webinars during the two year program. 

Session IV

(3 Days)

October 27-29, 2020


  • Setting a vision for the future
  • Fostering Innovation
  • Leading change for a strategic
  • Future

Going Home

  • Plans for using learning
  • On‐gong development and learning
  • Certification requirements
  • Program evaluation

Strategic and Financial Planning

  • Revisiting of strategic issues
  • Strategic plan elements
  • Strategic planning processes
  • Financial planning
    • Revenue forecasting
    • Capital budgeting
    • Operational budgeting
    • Borrowing

Delivering Value to Your Organization

  • Strategic plan implementation and progress monitoring
  • Identifying organizational opportunities for applying leadership knowledge and skills
  • Identifying and scoping potential certification projects
In order to customize and for students and instructors to prepare for the session(s), certain pre-work will be assigned and must be completed prior to the start of the Program.  Additional details and instructions will be sent once the participant's registration has been processed.



Agenda details are still being finalized and are therefore subject to change. A detailed agenda will be posted as soon as it becomes available.


Year One

Session I

Tuesday, April 9, 2019 - Thursday, April 11, 2019 (8:00 am - 4:00 pm each day)

Session II 

Tuesday, October 29, 2019 - Thursday, October 31, 2019 (8:00 am - 4:00 pm each day)


Year One Elective Webinars

Participation in at least two webinars each year is expected as part of the Program's curriculum.  

Webinar I

 April 26, 2019            Practical Application of the National Electrical Safety Code (NESC)

Webinar II

June 27, 2019             Being a Strategic Leader

Webinar III

September 26, 2019   Integrating Distributed Energy Resources (DERs) on the Local Distribution System

 Webinar IV

December 19, 2019    Managing Workforce Diversity


Year Two

Session III 

April 7 - 9, 2020 (8:00 am - 4:00 pm each day)


Session IV 

October 27 - 29, 2020 (8:00 am - 4:00 pm each day)


Year Two Elective Webinars

Participation in at least two webinars each year is expected as part of the Program's curriculum.  Dates are subject to change based on instructor availability.

Webinar I

March 26, 2020            TBD

Webinar II

June 25, 2020             TBD

Webinar III

September 24, 2020   TBD

 Webinar IV

December 17, 2020    TBD




Registration fees are on a per annum basis and will be billed annually.  Registration fees include breaks and lunch each day.  Registration fees DO NOT include overnight accommodations (please see "Lodging" below for booking information at nearby hotels with a negotiated rate). 


Members: $2,875.00


Non-Members: $4,625.00


To register, please click the Register Now button below and complete your registration form online. 

NOTE:  Registration for the elective webinars will be handled separately.  Additional information will be distributed as it becomes available.




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Year One Cancellations are accepted until Tuesday, March 19, 2019.  Substitutions may be made at any time prior to the start of Session I (or Session III in year two), however substitutions must be made in time to complete the pre-work associated with the session's content.




Elizabeth L. (Betsy) Aylin, PhD  Dr. Betsy Aylin is an experienced executive and organization consultant with deep expertise in organization effectiveness and leadership development through experience in a broad array of industries, including more than 20 years work with utilities.


Betsy has over 25 years domestic and international experience working with organizations on strategic and business planning, organization change, leadership and management development, and building human resource capabilities. She specializes in helping leaders set direction, build strong work teams, and drive results. Betsy provides coaching and consultation on such organizational issues as structure, culture change, succession planning, workforce planning, leadership and management development, and performance improvement. She has designed and facilitated corporate strategic and business planning processes and a range of leadership and management development programs for domestic and international audiences.


R. John Miner, P.E. John is President and owner of Collaboration Unlimited and Collaborative Learning, Inc. since 1995 and has worked as a management consultant since 1987, providing services to clients in the electric, water, wastewater and communications utility industries. He lives and works out of Austin, Texas and Cedar, Michigan.

John consults with utilities throughout the United States in a wide range of areas related to business strategy, governance, performance management, organizational development, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems.


John works with governing boards on policy and strategy development, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures, work processes and practices, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations.



Lodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate:


Courtyard by Marriott, Boston – Littleton -  $155/night + tax

102 Constitution Avenue

Littleton, MA 01460

(978) 440-5040

Click here to make your reservation online.


The Westford Regency Inn & Conference Center - $116/night + tax

219 Littleton Road

Westford, MA 01886

(978) 692-8200

Click here to make your reservation online using the Rate Access Code: NEPPA.


SpringHill Suites Devens Common Center - $129/night + tax

27 Andrews Parkway

Devens, MA 01434

(978) 772-3030

Click here to make your reservation online using the Group Code: BZL.



Questions? Don't hesitate to call the office at (978) 540-2200 or contact Sarah Elise Klingler, Director of Education & Programs at sklingler@neppa.org.