2018 NEPPA Annual Membership Meeting 
blue bar illustrator horizontal

November 30, 2018    |    Courtyard by Marriott Nashua

2200 Southwood Drive, Nashua, NH 03063

 

Please join us for NEPPA's Annual Membership Meeting being held Friday, November 30, 2018 at the Courtyard by Marriott Nashua (2200 Southwood Drive, Nashua, NH 03063).  

 

Learn about NEPPA's plans for 2019, build relationships with your professional colleagues and industry partners, have lunch and meet with old and new friends.

 

Agenda

The agenda is still being finalized and is therefore subject to change.

8:30 am    Registration
9:00 am    Welcome to Members & President's Address by Mr. Jeffrey Cady, President
9:15 am    Keynote Address
10:15 am  Executive Director Report by Ms. Bonnie Biocchi, Executive Director
10:30 am  Financial Reports & 2019 Proposed Budget, by Ms. Elizabeth Dailey, Director of Administration & Finance
11:00 am  Feeder Circuit - Presentations by NEPPA Members on Projects and their Impacts in the Northeast
11:30 am  Presentation of Committee Reports by Committee Chairs
12:00 pm  Introduction of NEPPA Affiliate Members (Corporate & Associate Members)
12:30 pm  Luncheon

 

Registration

There are no registration fees for this event.  Please RSVP by Friday, November 16th so we can plan accordingly.

 

Register now red button

 

Please contact Sarah Klingler at sklingler@neppa.org if you have any questions.

 

Lodging

If you need overnight accommodations, please contact the hotel directly to make your reservation.  Be sure to mention NEPPA or the Northeast Public Power Association to get the negotiated rate.  Rooms and rates are held until Thursday, November 8th.  

Courtyard by Marriott Nashua - $139/night + tax
2200 Southwood Drive
Nashua, NH 03063
(603) 880-9100

You may also make your reservation online using the Group Code: NEPNEPAClick here to make your reservation.

 

Questions? Don't hesitate to call the office at (978) 540-2200.

2018 NEPPA Annual Membership Meeting 
blue bar illustrator horizontal

November 30, 2018    |    Courtyard by Marriott Nashua

2200 Southwood Drive, Nashua, NH 03063

 

This confirms receipt of your registration for the NEPPA Annual Membership Meeting. 

 

A separate confirmation email will be sent by NEPPA staff.

 

In the meantime, if you have any questions don’t hesitate to call the office at (978) 540-2200.

 

 

Outage Management & Emergency Communications Roundtable 

blue bar illustrator horizontal

April 4, 2018    |    NEPPA Training Center

  200 New Estate Road, Littleton, MA 01460 

 

Sponsored by NEPPA's Customer Service Subcommittee, the Outage Management & Emergency Communications Roundtable will be held Wednesday, April 4, 2018 at the NEPPA Training Center (200 New Estate Road, Littleton, MA 01460).

 

Who Should Attend?

This Roundtable is designed for anyone involved with communicating the impact of outages to customers including:

  • Customer service representatives
  • Customer service managers
  • Communications professionals
  • Office managers

 

Agenda

The agenda is being finalized and is therefore subject to change.

8:30 am    Coffee & Baked Goods Available

9:00 am    Welcome & Introductions

Tell us about your system (size, location, number of employees, etc.). What role do you play in customer service and communications during an outage?

9:30 am    Keynote Session
                      Lessons Learned in Outage Management by Lily Burgess & Ellen Burt, Town of Stowe - Electric Dept. (VT)

10:30 am  Roundtable Discussion

Topics Include: 

  • Customer Service During an Outage
    Who handles the phones?
    What are the hours of operation during an emergency situation?
    What additional employee groups does your utility utilize during an outage? What role do they serve?
    How are employees trained for outage communication prior to an outage?
    What are the internal communications between the office and field crews?
    What works? What doesn’t?
  • Managing Customer Expectations
    Does your utility provide estimated time of restoration (ETOR)?
    How do conduct external communications (social media, website, press releases, etc.)?
    How do you handle confrontational customers?
  • Extended Outages
    How does your utility manage communications with customers during extended outages?
    What is the best way to handle an irate customer?
    How do you explain restoration prioritization?

12:00 pm  Lunch

12:30 pm  Roundtable Discussion Continues

2:00 pm    Adjourn

 

Registration

 

Members: $50
Non-Members: $75

 

Registration fee includes coffee and lunch.

 

Register now red button

 

 

Lodging

Lodging is not included in your registration fees and must be arranged directly with the hotel.  Please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate:

Courtyard by Marriott, Boston – Littleton -  15% Off Regular Room Rates
102 Constitution Avenue
Littleton, MA 01460
(978) 440-5040

Click here to make your reservation online using the Group Code: BZL

 

The Westford Regency Inn & Conference Center - $111/night + tax
219 Littleton Road
Westford, MA 01886
(978) 692-8200

Click here to make your reservation online using the Group Code: NEPPA.

 

Hilton Garden Inn Devens Common (Corporate Account# 3003696) - $139/night + tax
59 Andrews Parkway
Devens, MA 01434
(978) 772-0600

Click here to make your reservation online using Corporate Account # 3003696

 

SpringHill Suites Devens Common Center (Corporate Code: BZL) - $129/night + tax
27 Andrews Parkway
Devens, MA 01434
(978) 772-3030

Click here to make your reservation using the Corporate Code: BZL.

 

Questions?  Don't hesitate to call the office at (978) 540-2200.

2017 NEPPA Annual Membership Meeting 
blue bar illustrator horizontal

December 1, 2017    |    Crown Plaza Hotel

  2 Somerset Parkway, Nashua, NH 03063

 

Please join us for NEPPA's Annual Membership Meeting being held Friday, December 1, 2017 at the Crowne Plaza Hotel (2 Somerset Parkway, Nashua, NH 03063).  

 

Learn about NEPPA's plans for 2018, build relationships with your professional colleagues and industry partners, have lunch and meet with old and new friends.

 

Agenda

The agenda is still being finalized and is therefore subject to change.

8:30 am    Registration
9:00 am    Welcome to Members & President's Address by Mr. James Bakas, President
9:15 am    Keynote Address: Employer's Safety Responsibilities by Mr. Lee Marchessault
10:15 am  Executive Director Report by Mr. David White, Executive Director
10:30 am  Financial Reports & 2018 Proposed Budget, by Ms. Elizabeth Dailey, Director of Administration & Finance
11:00 am  Feeder Circuit
                    Impacts of Hydroponic Farming by Mr. Calvin Ames, Madison Electric Works
                    Microgrid Planning and Grant Application by Mr. Randall Surprenant, Groton Utilities
11:30 am  Presentation of Committee Reports by Committee Chairs
12:00 pm  Introduction of NEPPA Affiliate Members (Corporate & Associate Members)
12:30 pm  Luncheon

 

Registration

There are no registration fees for this event.  Please RSVP by Friday, November 17th so we can plan accordingly.

 

EVENT REGISTRATION IS CLOSED

 

Please contact Sarah Klingler at sklingler@neppa.org if you have any questions.

 

Lodging

If you need overnight accommodations, please contact the hotel directly to make your reservation.  Be sure to mention NEPPA, the Northeast Public Power Association or Group Code: NPP to get the rate.  Rooms and rates are held until Tuesday, October 31st.  

Crowne Plaza Hotel - $119/night + tax
2 Somerset Parkway
Nashua, NH 03063
(855) 914-1386

 You can also book online at www.cpnashua.com/ using the Group Code: NPP.

 

 

 

Questions? Don't hesitate to call the office at (978) 540-2200.

Outage Management & Emergency Communications Roundtable 

blue bar illustrator horizontal

April 4, 2018    |    NEPPA Training Center

  200 New Estate Road, Littleton, MA 01460 

 

This confirms receipt of your registration for the NEPPA Outage Management & Emergency Communications Roundtable. 

 

A separate confirmation email will be sent by NEPPA staff.

 

In the meantime, if you have any questions don’t hesitate to call the office at (978) 540-2200.