Customer Service Conference 2017 Speakers

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David Cullen 90

David Cullen founded Intelligence Security International (ISI) in 2009 after 23 years in the risk management/security business. His company serves Fortune 100 firms, universities, nonprofits, and multinational government entities with an extensive slate of services in physical security, technology design, vulnerability assessments, business risk management, training and awareness, and business continuity.


He earned his bachelor’s degree in Criminal Justice from Northeastern University, and has held held senior management positions at several prestigious companies including Stratus Computer, Lotus Development Corporation, and State Street Bank.


His experience encompasses executive and strategic management, operations, corporate investigations, security system design, training, sales, and recruiting. At State Street he directed security for the bank’s worldwide facilities, as well as, its Global Command Center.



Erick Rheam 90

Erick Rheam speaks regularly on topics related to human dynamics. A graduate of the United States Military Academy, he is currently a Vice President, Business Development, for a software company.


His experience also includes work at two municipally owned utilities in Indiana and Colorado, where he led a customer service division and served business communities to ensure local policy enhanced the business environment. In addition, he has spent many years training and educating utility and association executives on how to build programs and services that add value to businesses in local municipalities.


Designated a Key Public Power Account Executive through the American Public Power Association, he has chaired APPA’s National Key Accounts Committee and has also been vice-chair of their National Customer Services Section.



linda stacy 90

Linda Stacy is a Productivity Specialist who created the LivingBluPrints System based on her experience as a busy professional in the management consulting industry, an entrepreneur, and years of research, training, and living her best life. She has established a transformative productivity system for corporate audiences, entrepreneurs, and hyper-busy professionals.


In addition to a B.A. in Biological Sciences and an M.S. in Library Science, Linda holds Bob Pike Group certifications in Instructional Design for Participant-Centered Training and Presentation Skills for Professionals. Linda is a member of the National Speaker Association and the National Association of Professional Organizers.