Customer Service and Communications Conference
Renaissance Providence Hotel, Providence, RI
April 10-11

Why Electric Prices are Increasing in New England
Pat Hyland, NEPPA Executive Director

Serving a Diverse Customer Base
How Norwich Utilities dealt with a massive influx of non-English speaking customers
Janine Saunders,Manager of Communications and Community Outreach, City of Norwich Public Utilities

Annual Conference 2007 -August - Rockland, Maine

Pros, Cons and Obstacles to Wind Power
Director of Public Affairs, Anna Giovinetto

Governance Issues for Utilities
Ellen Kearns, Commissioner, Reading Municipal Light Department

It’s Easy Being Green
Avram Patt, General Manager, Washington Electric Coop

Forward Capacity Workshop - Spring 2007

The new mandatory reliability standards of the North American Electric Reliability Corporation (NERC) were the subject of a day-long conference in early Apri, 2007,l hosted by the Massachusetts Municipal Wholesale Electric Company (MMWEC).rTo view Power Point Presentations from this workshop click on the speakers name below.
Stone (pdf)
Bacon (.pdf)
Boudreau (pdf)
Forshaw (pdf)
Kaminski (pdf)
For more information on this topic go to the NPCC CBRE website, www.npcc.cbre.org