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Presentations

 

 

 

2018 Customer Service Conference

Presentations will be uploaded and posted as they become available. 

General Session:
7 Secrets of Exceptional Customer Service
by Carrie Gendreau, Training Connection
Click here to download the presentation.

 

Defusing & Resolving Difficult Situations
by Linda Dillon, Keolis Commuter Services

 

Active Shooter Preparedness
by Linda Dillon, Keolis Commuter Services

 

2018 E&O Conference and Expo

Presentations will be uploaded and posted as they become available. 

Keynote Address:
Mutual Aid & Disaster Planning
by Amy Zubaly, Florida Municipal Electric Association (FMEA)
Click here to download the presentation.

 

Benefits & Key Considerations of Implementing Outage Management Software
by Greg Calcari, mPower Innovations

 

ISO-NE OP-17 Load Power Factor Program
by Osman Bileya, ISO-NE
Click here to download the presentation.

 

An Exercise Toolkit to Prepare for Large-Scale Disasters
by Charlie Fisher, Witt O'Brien's

 

Modern Day Protection & Control Commissioning of Substations
by Tim Walker, OMICRON Electronics Corp. USA

 

Safety Summit
USVI Mutual Aid: Mission & Safety Brief
by Dave Schofield, Georgetown Municipal Light Dept. & Scott Larsen, Littleton Electric Light & Water Dept.

 

Driving from Calendar-Based to Condition-Based Maintenance with the PI System
by Kevin Walsh, OSIsoft LLC
Click here to download the presentation.

 

Safety Summit
JEMS - Improving Operator Safety & Health, Cost of Ownership and the Environment
by Steve Martino, Altec Industries, Inc.

 

 

2017 Annual Conference

Presentations will be uploaded and posted as they become available. 

Keynote Address:
Prepare to Jibe!  Navigating the Sea of Innovation for the Modern Utility
by Ken Schisler, EnerNOC, Inc.
Click here to download the presentation.

 

Managing Millennials: Stop Trying to Make it Difficult!
by Janine Moon, Workforce Change
Click here to download the presentation handout.

 

How Technology, Market Trends & Regulatory Decisions are Reshaping Our Energy Industry
by Peter Kelly-Detwiler, NorthBridge Energy Partners
Click here to download the presentation.

 

Leading with the Brain in Mind: How Brain Science Can Make You a Better Leader
by Janine Moon, Workforce Change
Click here to download the presentation handout.

 

A New Age for Energy & Communications
by James Ingraham, EPB (Chattanooga, TN)

 

A View From the Hill
by Jackson Droney, Meguire Whitney, LLC

 

New England's Organized Electricity Markets: A Series of Unfortunate Events
by John Coyle, Duncan & Allen and Scott Strauss, Spiegel & McDiarmid
No presentation materials available.

 

Minimizing Legal Risk (Panel)
by Walter Foskett, Duncan & Allen; Chris Pollart, Rubin & Rudman; and Nick Scobbo, Ferriter, Scobbo & Rodophele
Click here to download Duncan & Allen's presentation.  For more information, please contact Walter Foskett at waf@duncanallen.com.
Click here to download Rubin & Rudman's presentation materials.
For more information on Ferriter, Scobbo & Rodophele's materials, please contact Nick Scobbo at nscobbo@ferriterscobbo.com.

 

How to Survive and Thrive in an EV Future (Panel)
by Bill Bottiggi, Braintree Electric Light Dept.; Ellen Burt & Matt Rutherford, Town of Stowe Electric Department; and Gary Smith, Sagewell, Inc.
Click here to download Braintree Electric Light Department's presentation.

Click here to download the Town of Stowe Electric Department's presentation.
Don't hesitate to contact Ellen Burt or Matt Rutherford with any questions or for additional information:
eburt@stoweelectric.com; mrutherford@stoweelectric.com

Click here to download Sagewell Inc.'s presentation.

 

 

2017 Customer Service Conference

Presentations will be uploaded and posted as they become available. 

The Key Accounts Roadmap to Success
by Eric Rheam, Speaker and Author, Discover Significance
Click here to download the presentation.

 

The Whole Package Professional
by Linda Stacy, LivingBluPrints

 

Lead Without Speaking - The Importance of Nonverbal Communication
by Eric Rheam, Speaker and Author, Discover Significance
Click here to download the presentation.

 

De-Escalation in the Customer Service Arena
by David Cullen, Intelligence Security International (ISI)

 

 

Municipal Utilities and Microgrids 2017

 

Municipal Utilities and Microgrids Webcast
Scott Higgins, Director, Distributed Energy and Microgrids
Schneider Electric

 

 

Upgrading to LED Street Lighting Lunch & Learn 2017

 

What's New and the Talk in LED Street Lighting?
Eaton

 

System Wide Benefits of LED Street Lighting
Realterm Energy

 

ANSI C136.15 Light-Emitting Diode Marker Design
Eaton - Cooper Lighting

 

 

2016 Annual Conference

 

Tackling Public Power’s Challenges: Update on APPA’s Strategic Planning Efforts
Jeff Haas, Vice President of Membership & IT
American Public Power Association

 

Congress at a Crossroads
Morgan Meguire, LLC

 

Con Edison Solar Presentation
conEdison Development

 

Reputation Management Associates Supplemental Information
Anthony Huey, President, Reputation Management, LLC

 

 

2016 Customer Service

 

What's up with Electric Rates?
Timothy Hebert, EVP  

 

The TLC of Customers During Turbulent Times
Robin Schell, APR, Fellow PRSA
Stacey Smith, APR, Fellow PRSA
Jackson Jackson & Wagner 

 

 

2016 Engineering & Operations Conference

 

Arc Flash Assessment
Dave Morrissey, P.E., Electrical Power Engineer, 
Wunderlich-Malec Engineering
John O’Sullivan, Owner
Benchmark Arc & Flame Resistant Clothing

 

Mutual Aid
Mike Hyland, Vice President of Engineering Services,
American Public Power Association

 

Mutual Aid
Scott Edwards, General Manager, Littleton Electric Light;
Chair, NEPPA Mutual Aid Committee

 

Ukraine – Could CIP Have Prevented It
Eric Smith, Sr. CIP Compliance Analyst/IT Manager
Utility Services

 

 

2015 Annual Membership Meeting

 

Communicating In A Crisis
Anthony Huey, President, Reputation Management Associates  

 

 

Annual Conference 2015
August 23 - 26, 2015

 

Energy Future Coalition
John Jimison, Managing Director at Energy Future Coalition

 

Public Power Forward: Challenges and Opportunities for Public Power in the 21st Centruy 
Sue Kelly, President & CEO, American Public Power Association

 

Monetizing Fiber: Building and Leveraging 21st Century Infrastructure
Dave Talbot 

Captive Audience: The Future of Information in America
Susan Crawford 

 

NEPPA 50th Anniversary
Energy History and Legislative Policy: Then and Now
Deborah Sliz, President & CEO at Morgan Meguire

 

Gas Pipeline Update
Mike Dirrane, Spectra Energy

 

 

Customer Service Conference 2015
May 14, 2015

 

Creating a Culture of Extraordinary Service Powerpoint
Group Notes
Jennifer Kauffman, The Results Group

 

 

Customer Service Conference 2014
September 10, 2014

 

The Art of Creating an Amazing Customer Service Experience
Jennifer Kauffman, The Results Group

 

Owning Management - Keys to Unlocking Lifetime Customers
Seamus McNamee, GreatBlue Research & Suburban Focus Group

 

 

Annual Conference 2014
August 24 - 27, 2014
 

Are Certain Behaviors by Your Board Sending the Wrong Message?
Monica Schmidt, NRECA

 

Energy Policy and the 114th Congress
Deborah Sliz, Morgan Meguire, LLC

 

Natural Gas/Electricity & the Public Power Market
Tim Hebert, Energy New England

 

 

Customer Service Conference
September 12, 2013

 

Guest Service in the Hospitality Industry
Paul Bagdan, Professor, The Hospitality College, Johnson & Wales

 

Guest Service in Practice
Paul Bagdan, Professor, The Hospitality College, Johnson & Wales

 

 

Annual Conference 2013
August 25 - 28, 2013

Why Future Trends in the Utility Industry will Demand Unlearning
Jack Uldrich, Author, Futurist and Unlearner

 

Observations on the Northeast Economic Outlook
Jeffrey Carr, President & Economist, Economis & Policy Resources, Inc.

 

Roundtable Discussion: Natural Gas and the Northeast US Energy Renaissance and LNG Exports
Betsy Spomer, BG Group

 

Roundtable Discussion: Natural Gas and the Northeast Market Trends Forum
Mike Dirrane, Spectra Energy

 

Electric Utility Basics
October 20, 2011 

 

How Do the Parts of a Public Power Utility Fit Together?
Brian Choquette, Hudson, MA

 

An overview of the electric industry in New England and the operation of consumer-owned utilities
Pat Hyland, NEPPA

 

Electric Rates and Cost of Service Studies
Vinnie Cameron, Reading, MA

 

The Distribution System
Steve Socoby, NEPPA

 

 

NEPPA Customer Bankruptcies
November 14, 2011

 

A Workshop on Customer Bankruptcies
Rubin & Rudman

 

 

Annual Conference 2011
August 21 - 24

 

America’s Electric Future: The Next Twenty-Five Years
Roger Gale, president & CEO of GF Energy

 

Tidal, River and Ocean Power Systems for New England
Christopher Sauer, President & CEO of Ocean Renewable Power Company, 

 

 

Wholesale Markets 101
April 7, 2011

 

Ancillary Services
Heather Manypenny, Power Resources Executive, New Hampshire Electric Cooperative

 

Capacity Markets
Jane Parenteau, Energy Services Manager, Reading Municipal Light

 

Energy Market Overview
Craig Kieny, Senior Resource Planner, Vermont Electric Cooperative, Inc.

 

The ISO-New England and NEPOOL Governance
.Brian Forshaw, Director of Power Supply, Connecticut Municipal Electric Energy Coop

 

New England Transmission Costs and Pricing
Heather Manypenny, Power Resources Executive, New Hampshire Electric Cooperative

 

 

Basic Overview of Electricity Delivery

 

This video, created by the Taunton Municipal Light Plant, will walk customer service personnel through the basic components of electricity and how it is generated, transmitted and distributed (click here).

 

 

Webinars

 

 

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