Spring 2017 Public Utility Management Program

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Yellow Sticky PUMP Spring 17 2


The Public Utility Management Program is divided into two sessions of
2.5 days each, one in the spring and one in the fall.



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Spring 2017 Session


Customer Interactions

Robin Schell and Stacy Smith, Senior Counsels and Partners, Jackson Jackson & Wagner


Employee Discipline/Discrimination

Karla Doukas and Chris Pollart, Rubin and Rudman, LLC Attorneys at Law


Subrogation Recovery for Public Power

Nichole Magnifico, Assistant Claims Manager and Senior Claims Consultant, Starkweather & Shepley Insurance Brokerage


Power Supply

Jane Parenteau, Director of Integrated Resources, Reading Municipal Light Department


Proper Project Billing

Stephen Doucette, Doucette & LaRose LLC


Community Solar and EV Charging

Team from Stowe, VT


The New Administration and Public Power

David White, Executive Director, NEPPA


Public Records Laws

Deidre Lawrence, Duncan & Allen, Counsellors at Law


Learn more about our speakers


Who should attend?

This program is specifically intended for current and rising utility managers, business managers, customer service leaders, and commissioners. It is designed to orient newcomers and keep incumbents up-to-date in the industry.


What makes PUMP different?

Now in its 25th year, PUMP is the only program of its kind in New England. Participants have a unique opportunity to meet and work with colleagues from around the region as they update their skills and knowledge in an intense, interactive, and enjoyable setting.

How will I benefit?

A key PUMP benefit is your opportunity to build industry contacts. To perform at your highest level in the public utility industry, it is important to have a trusted group of collaborators. Whether you attend with your commissioner to develop stronger bonds, or network with other attendees, you will leave with enhanced personal resources.


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Registration deadline is now March 10.
Cancellations for this session must be made by March 22 for a full refund.


Questions? Contact Jackie Campbell at 978-540-2200 or jcampbell@neppa.org.