NEPPA Public Utility Management Program

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November 15 - 17, 2017    |    NEPPA Training Center

         200 New Estate Road, Littleton, MA 01460


NEPPA's Public Utility Management Program (PUMP) is divided into two sessions of 2.5 days each, in the Spring and Fall.  The Fall Program will be held November 15 - 17, 2017 at NEPPA's Training Center (200 New Estate Road, Littleton, MA 01460).


Who should attend?

This program is specifically intended for current and rising utility managers, business managers, customer service leaders, and commissioners. It is designed to orient newcomers and keep incumbents up-to-date in the industry.


What makes PUMP different?

Now in its 25th year, PUMP is the only program of its kind in New England. Participants have a unique opportunity to meet and work with colleagues from around the region as they update their skills and knowledge in an intense, interactive, and enjoyable setting.

How will I benefit?

A key PUMP benefit is your opportunity to build industry contacts. To perform at your highest level in the public utility industry, it is important to have a trusted group of collaborators. Whether you attend with your commissioner to develop stronger bonds, or network with other attendees, you will leave with enhanced personal resources.




Agenda details are still being finalized and are therefore subject to change. 

Wednesday, November 15, 2017

11:30 am  Registration & Lunch

12:30 pm  Distribution 101-A, Speaker TBA

1:30 pm   Break

1:45 pm   Using Drones in the Field, Speaker TBA

2:45 pm   Break

3:00 pm   Effective Communications by Jackie Pratt, Shrewsbury Electric and Cable Operations

4:00 pm   Adjourn & Shuttle to Hotel

5:30 pm   Dinner & Reception


Thursday, November 16, 2017

8:15 am   Shuttle from Hotel to NEPPA

8:30 am   Coffee and Baked Goods Available

9:00 am   Public Utility Finance & Ratemaking, Speaker TBA

10:15 am  Break

10:30 am  Joint Action Agencies, Speaker TBA

11:30 am   Lunch

12:30 pm  What You Need to Know About OSHA, Speaker TBA

1:30 pm    Break

1:45 pm    Distribution 101-B, Speaker TBA

3:00 pm    Adjourn & Shuttle to Hotel

5:00 pm    Reception & Dinner


Friday, November 17, 2017

8:15 am   Shuttle from Hotel to NEPPA

8:30 am    Coffee & Baked Goods Available

9:00 am    Board Relations, Speaker TBA

10:15 am  Break

10:30 am  Strategic Planning, Speaker TBA

11:30 am  Lunch & Graduation

12:30 pm  Shuttle to Hotel




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Please contact Sarah Klingler at if you have any questions.



Lodging is not included in your registration fees and must be arranged directly with the hotel.  Please contact the hotel directly and mention you’re with NEPPA to receive the negotiated rate:

Courtyard by Marriott, Boston – Littleton -  $169/night + tax
102 Constitution Avenue
Littleton, MA 01460
(978) 440-5040
Click here to make your reservation online using the Group Code: BZL

NOTE:  A special room block will be set-up for PUMP Participants.  To make your reservation early, please use Group Code BZL.  The program's Group Code will be posted ASAP.


Questions? Don't hesitate to call the office at (978) 540-2200.