Customer Service Conference 2017

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Customer service conf 2017

 

Customer Service professionals, office managers, and business managers – this is your event!

 

 

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Program

 

8 a.m.

Registration opens

 

8:45 - 9:45 a.m.

The Key Accounts Roadmap to Success

Eric Rheam, Speaker and Author, Discover Significance

 

9:45 - 10 a.m.

Break

 

10 - 11:30 a.m.

The Whole Package Professional

Linda Stacy, Founder, LivingBluPrints

 

11:30 a.m. - noon

Lunch

 

12:00 p.m. - 1:00 p.m.

Plant Nite Activity & Fundraise for the Hale Reservation (www.halereservation.org)

 

1 - 2 p.m.

Lead without Speaking – The Importance of Nonverbal Communication

Erick Rheam, Speaker and Author, Discover Significance

 

2 - 2:15 p.m.

Break

 

2:15 - 3:15 p.m.

De-Escalation in the Customer Service Arena

David Cullen, President/Founder, Intelligence Security International

 

3:15 p.m. - 3:30 p.m.

Carol A. Tracey Customer Service Awards

 

 

Learn more about our speakers

 

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Would you like to sponsor this event? Call Jackie at 978-540-2200 or email jcampbell@neppa.org.

 


Reserve your hotel room

 

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Babson Executive Conference Center
One Executive Education Circle
Babson Park, MA 02457 

 

Book your room now

or call 

781-239-5816 for reservations