2017 NEPPA Annual Membership Meeting 
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December 1, 2017    |    Crown Plaza Hotel

  2 Somerset Parkway, Nashua, NH 03063

 

Please join us for NEPPA's Annual Membership Meeting being held Friday, December 1, 2017 at the Crowne Plaza Hotel (2 Somerset Parkway, Nashua, NH 03063).  

 

Learn about NEPPA's plans for 2018, build relationships with your professional colleagues and industry partners, have lunch and meet with old and new friends.

 

Agenda

The agenda is still being finalized and is therefore subject to change.

8:30 am    Registration
9:00 am    Welcome to Members & President's Address by Mr. James Bakas, President
9:15 am    Keynote Address: Employer's Safety Responsibilities by Mr. Lee Marchessault
10:15 am  Executive Director Report by Mr. David White, Executive Director
10:30 am  Financial Reports & 2018 Proposed Budget, by Ms. Elizabeth Dailey, Director of Administration & Finance
11:00 am  Feeder Circuit
                    Impacts of Hydroponic Farming by Mr. Calvin Ames, Madison Electric Works
                    Microgrid Planning and Grant Application by Mr. Randall Surprenant, Groton Utilities
11:30 am  Presentation of Committee Reports by Committee Chairs
12:00 pm  Introduction of NEPPA Affiliate Members (Corporate & Associate Members)
12:30 pm  Luncheon

 

Registration

There are no registration fees for this event.  Please RSVP by Friday, November 17th so we can plan accordingly.

 

EVENT REGISTRATION IS CLOSED

 

Please contact Sarah Klingler at sklingler@neppa.org if you have any questions.

 

Lodging

If you need overnight accommodations, please contact the hotel directly to make your reservation.  Be sure to mention NEPPA, the Northeast Public Power Association or Group Code: NPP to get the rate.  Rooms and rates are held until Tuesday, October 31st.  

Crowne Plaza Hotel - $119/night + tax
2 Somerset Parkway
Nashua, NH 03063
(855) 914-1386

 You can also book online at www.cpnashua.com/ using the Group Code: NPP.

 

 

 

Questions? Don't hesitate to call the office at (978) 540-2200.

Outage Management & Emergency Communications Roundtable 

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April 4, 2018    |    NEPPA Training Center

  200 New Estate Road, Littleton, MA 01460 

 

Sponsored by NEPPA's Customer Service Subcommittee, the Outage Management & Emergency Communications Roundtable will be held Wednesday, April 4, 2018 at the NEPPA Training Center (200 New Estate Road, Littleton, MA 01460).

 

Who Should Attend?

This Roundtable is designed for anyone involved with communicating the impact of outages to customers including:

  • Customer service representatives
  • Customer service managers
  • Communications professionals
  • Office managers

 

Agenda

The agenda is being finalized and is therefore subject to change.

8:30 am    Coffee & Baked Goods Available

9:00 am    Welcome & Introductions

Tell us about your system (size, location, number of employees, etc.). What role do you play in customer service and communications during an outage?

9:30 am    Keynote Session
                      Lessons Learned in Outage Management by Lily Burgess & Ellen Burt, Town of Stowe - Electric Dept. (VT)

10:30 am  Roundtable Discussion

Topics Include: 

  • Customer Service During an Outage
    Who handles the phones?
    What are the hours of operation during an emergency situation?
    What additional employee groups does your utility utilize during an outage? What role do they serve?
    How are employees trained for outage communication prior to an outage?
    What are the internal communications between the office and field crews?
    What works? What doesn’t?
  • Managing Customer Expectations
    Does your utility provide estimated time of restoration (ETOR)?
    How do conduct external communications (social media, website, press releases, etc.)?
    How do you handle confrontational customers?
  • Extended Outages
    How does your utility manage communications with customers during extended outages?
    What is the best way to handle an irate customer?
    How do you explain restoration prioritization?

12:00 pm  Lunch

12:30 pm  Roundtable Discussion Continues

2:00 pm    Adjourn

 

Registration

 

Members: $50
Non-Members: $75

 

Registration fee includes coffee and lunch.

 

Register now red button

 

 

Lodging

Lodging is not included in your registration fees and must be arranged directly with the hotel.  Please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate:

Courtyard by Marriott, Boston – Littleton -  15% Off Regular Room Rates
102 Constitution Avenue
Littleton, MA 01460
(978) 440-5040

Click here to make your reservation online using the Group Code: BZL

 

The Westford Regency Inn & Conference Center - $111/night + tax
219 Littleton Road
Westford, MA 01886
(978) 692-8200

Click here to make your reservation online using the Group Code: NEPPA.

 

Hilton Garden Inn Devens Common (Corporate Account# 3003696) - $139/night + tax
59 Andrews Parkway
Devens, MA 01434
(978) 772-0600

Click here to make your reservation online using Corporate Account # 3003696

 

SpringHill Suites Devens Common Center (Corporate Code: BZL) - $129/night + tax
27 Andrews Parkway
Devens, MA 01434
(978) 772-3030

Click here to make your reservation using the Corporate Code: BZL.

 

Questions?  Don't hesitate to call the office at (978) 540-2200.

NEPPA's Vistage Inside Group 

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Executive Coaching, Leadership & Business Insight
Leader Development in Public Power 

 

This confirms receipt of your registration for the NEPPA Outage Management & Emergency Communications Roundtable. 

 

A separate confirmation email will be sent by NEPPA staff.

 

In the meantime, if you have any questions don’t hesitate to call the office at (978) 540-2200.

 

Outage Management & Emergency Communications Roundtable 

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April 4, 2018    |    NEPPA Training Center

  200 New Estate Road, Littleton, MA 01460 

 

This confirms receipt of your registration for the NEPPA Outage Management & Emergency Communications Roundtable. 

 

A separate confirmation email will be sent by NEPPA staff.

 

In the meantime, if you have any questions don’t hesitate to call the office at (978) 540-2200.

 

NEPPA's Vistage Inside Group

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Executive Coaching, Leadership & Business Insight
Leader Development in Public Power 

 

This new professional development program brings together decision makers in public power to develop leadership skills with peers in an intimate, confidential atmosphere.

 

STILL ACCEPTING APPLICATIONS TO PARTICIPATE!  Registration fees for participants who begin the program after the first meeting will be pro-rated.  Contact Sarah Klingler at sklingler@neppa.org for more information.

 

About Vistage

 

For years, Vistage International (“Vistage”) has offered executive leaders worldwide the opportunity to invest in themselves and their companies through participating in a vibrant, collaborate community of more than 18,000 members committed to helping one another achieve ongoing growth and success.

 

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About the Program

 

This unique NEPPA Vistage Inside program includes:

  • (4) Full Day, In-Person Group Meetings **:
    • March 15, 2018 (Manchester, VT)
    • May 9, 2018 (Littleton, MA)
    • July 18, 2018 (Babson Park, MA)
    • November 1, 2018 (Littleton, MA)
  • (2) Expert Speaker Workshops
    • 3-Hour workshops held within group meetings
  • (6) One-to-one executive coaching sessions
    • 60-minute virtual executive coaching sessions with the Vistage Chair
  • Unlimited access to a private online community with white papers, webinars and best practices

** In-Person Group Meeting dates are tentative and therefore subject to change.

 

 

Who Should Attend

 

The program is designed for key decision makers in publicly owned utilities including:

  • General Managers
  • Superintendents
  • Directors
  • Assistant General Managers

 

 

Key Benefits

 

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Improved Decision Making

  • Leveraging the power of the group to collaboratively confront challenges and devise solutions
  • Digging down to the Core Issue rather than patching the Symptoms
  • Staying Strategic rather than focusing on the Tactical
  • Develop the courage & confidence to implement appropriate change

 

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Personal & Leadership Growth

  • Having your opportunities & challenges worked by the group
  • Working and contributing to other Member’s opportunities & challenges
  • Become open to the change necessary for personal development and leadership
  • The One-to-One experience

 

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Accountability

  • Members hold each other accountable
  • Chair holds Members accountable
  • Members hold the Chair accountable

 

“What gets measured gets done”

 

 

Registration

 

STILL ACCEPTING APPLICATIONS TO PARTICIPATE!  Registration fees for participants who begin the program after the first meeting will be pro-rated.  Contact Sarah Klingler at sklingler@neppa.org for more information.

 

Register now red button

 

Click here to download a printable registration form for this event.

 

Questions?  Don't hesitate to call the office at (978) 540-2200.