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The objective of this program is to give participants the knowledge and techniques that will help them serve their customers confidently and professionally.
To make this series accessible to the greatest number of utilities, including those that cannot afford to have their staffs away for all-day trainings, NEPPA has designed the sessions to be half-days (three hours).
To printout a complete brochure with topic details, click here.
If questions, contact Sharon McDonald at
(508) 482-5906, or sdavies@neppa.org
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Session 1: Feb 4
Customer Service in the Public Power Industry
Session 2: Feb 25
Communicating with Confidence and Professionalism
Session 3: March 18
Using Effective Telephone Skills
Session 4: April 8
Dealing with Challenging Situations
Session 5: April 29
Working with Internal Customers
Session 6: May 27
“Bringing It All Back Home” (Taking the Message Back)
Participants are required to attend all six sessions to receive certificates.
Cost per person for the entire 2010 program
Members - $ 750
Non-Members - $1125
To maximize the program benefits to all participants, enrollment is limited. We encourage early registration to guarantee your seat in the program.
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