Northeast Public Power Association
100 Medway Road, Suite 201
Milford, MA 01757
Tel (508) 482-5906, Fax (508) 482-0932



2010
Customer
Service
Conference

This annual event helps keep customer service professionals
up-to-date on new trends and developments, and provides opportunities to share ideas and common experiences.

Friday, May 7
9 am - 3 pm
Heritage Museums & Gardens
Sandwich, Mass.

To print out a complete brochure, click here.

 

Overview

For the past nine years, the NEPPA Customer Service Conference has served as a successful venue for the sharing of information, ideas and as an inspiration for public power customer service professionals throughout New England.

Program

Practical Stress Management for Customer Service Professionals
Dr. Paul Powers

Practical Applications of Social Media
Linda Fanaras, Abigail Burton
Millennium Integrated Marketing, Manchester, N.H
.

Presentation of Carol Tracey Customer Service Awards

What the Lineworker Knows That You Need to Know
Steve Socoby, NEPPA Trainer

 

Heritage Museums & Gardens

Heritage Museums & Gardens has miles of walking paths and three museums featuring American Art. The beautifully landscaped grounds are a naturalized woodland park on the edge of upper Shawme Pond on Cape Cod conveniently located off of Route 6, accesible by both the Sagamore and the Bourne Bridges.Sessions will be held in the Art Museum which houses an operating hand-carved carousel and many of America's most distinguished artists' works.

Conference participants may wish to take time at the close of the conference to visit both the Shaker-style round barn that houses the J. K. Lilly III Antique Automobile Collection and The American History Museum that hosts an impressive collection of military miniatures, antique firearms, and the distinguished bird carvings of master carvers A. Elmer and Cleon Crowell.

Directions to the Heritage Museum and Gardens
67 Grove Street, Sandwich, MA 02563-2110
Go to:
http://www.heritagemuseumsandgardens.org/directions

Fees
Members $99
Non-Members $15
0

To register, click here.

 

Overnight Accommodations

The Sandwich Chamber of Commerce’s website lists all local accommodations for overnight stay.
.www.sandwichchamber.com/accommodations.html

The The Dan’l Webster Inn is the closest Inn, but Belfry Inn, the Annabelle B &B, Inn at Sandwich Center, and Quince Tree House are all within 2-5 minutes drive. The Sandwich Lodge is a clean, well-run and economical Motor Inn that is about 7 minutes away.